How to Make Customer Testimonials (and Reviews) Work Harder

Posted By on April 22, 2014

Cynthia Hartwig's selfie proves she's a real Rivet and Sway customer

My #selfie proves I’m a real customer in my sassy new Rivet and Sway sunglasses.


Most customer testimonials live in the land of awful rather than artful. Yet they’re amazing sales tools if they’re done right. Studies have shown that testimonials and reviews above the fold make everything from landing pages to your LinkedIn profile more effective. (more…)

How Harriet the Spy Helps You Show Up in LinkedIn Search Engine Results

Posted By on April 16, 2014

Scribbling your story in notebooks could you get noticed on LinkedIn. Drawing by Robin Tatlow-Lord Copyright @2014 (http://robintatlowlord.com/)

Scribbling your story in notebooks could you get noticed on LinkedIn. Drawing by Robin Tatlow-Lord Copyright @2014 (http://robintatlowlord.com/)

Google = Search. Right? Yes, if you need to find a black box in the Internet information sea. But LinkedIn is awash in data, too, and has a search engine to help us navigate it, and just as importantly, introduce ourselves to others. Unlike Google, we create much of the LinkedIn data through our profiles, connections, and LinkedIn activities. Its search engine, according to LinkedIn, delivers results based on “who you are, who you know, and what your network is doing.” If you’re looking for a job, or want to find like-minded colleagues, understanding how it works gives you a leg up.
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Why Blog Graphics Should Be Proprietary

Posted By on April 8, 2014

proprietary graphics example

The minimimalist imagery and design at Baubauhaus reinforces what the blog stands for. The proprietary graphic style builds brand one image at a time.

Everybody knows that visuals power social media shares. So why is it that so many bloggers depend on words to do the heavy lifting when establishing an interesting and consistent graphic look can do it better?

Proprietary Imagery = An “Ownable” Look That Builds Your Brand

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Worried About Following More People Than Follow You? Try Twitter Lists.

Posted By on April 1, 2014

Robert Scoble is one of the most influential people in the tech world.

Robert Scoble is one of the most influential people in the tech world.

The Scobleizer! Sounds like a blender, right? If you’re a tech startup, a thumbs up or down from Robert Scoble will smooth your way or pulverize you. To know what’s up in high tech, you must follow him.

But right now I have more followers than people who follow me. On Twitter the reverse is everyone’s goal. I know that if I follow the Scobleizer, he’ll only add to my disproportionate numbers because he won’t follow me in return or RT my tweets. Yet I need to keep up with his Twitter feed to find out which venture capitalist funded the next Zuckerberg (who does NOT by the way have a public Twitter account).

What’s the solution? Add him to a Twitter List. (more…)

Macklemore’s “Independence” Is a Business Brand, a Message and a Life Style

Posted By on March 25, 2014

Macklemore (Ben Haggerty) portrait

Giving credit where credit is due: I created this image of rapper Ben Haggerty, AKA Macklemore, with the help of the Dubble app combined with an image taken from the cover shot of Macklemore on Seattle Magazine. Copyright 2014 Cynthia Hartwig


Most people admire Seattleite Ben Haggerty (AKA Macklemore) for his rap music. I’m a fan of his business brand.

What’s unusual about Macklemore is how message, behavior, and business strategy all reinforce his business brand as an independent. This is the trifecta that reinforces brand clarity. (more…)

LinkedIn Groups: All the Benefits of an Industry Conference Without the Hangover

Posted By on March 19, 2014

LinkedIn Groups are a conference that never ends.

LinkedIn Groups are a conference that never ends.

The founder of LinkedIn Reid Hoffman must have been a conference junkie. If you think about it, LinkedIn offers the same thing as real-world industry conferences–you make contacts, share knowledge, network for jobs, and are among the first to hear news. The only thing missing is unwinding in the hotel bar after a day spent breathing circulated air in dim conference rooms. Or is it?

You actually can find virtual conference buddies if you participate in LinkedIn Groups, and those connections will help you build your reputation in your industry both in the real world and on social media. Identifying the most relevant groups is the first step in getting started; the second is pretty much learning to hang out.
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Live Tweets? Oh So Sweet!

Posted By on March 11, 2014

Last week, thirteen thousand writers descended on Seattle for the Holy Grail of national writing conferences: the Association of Writing Programs (AWP). Emily Warn, a noted poet, and I (a mostly unnoted fiction writer) attended. Our live tweets went all three days and boy howdy, the results were a revelation!

portrait of Emily Warn at podium

Business partner, @emilywarn, spoke on the “Gaming Social Media” panel with three other social media smarties.

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Social Media? A No Brainer. How VIDA Goes Beyond It to Help Women Get Published and Reviewed

Posted By on March 5, 2014

VIDA increased the numbers of women published and represented in American magazines in a very short time by using but looking beyond social media grassroots organizing.

VIDA increased the numbers of women published and represented in American magazines in a very short time by looking beyond social media organizing.

Imagine if Costco went Vegan with half its free food samples. Something like that happened to the sampling of books in the New York Times Book Review (NYTBR) and many other prominent American literary magazines. In 2010, the NYTBR overall featured or published roughly 67% men to 33% women. In 2013, the numbers evened to roughly fifty-fifty. Wow!

VIDA, a grassroots organization devoted to women in the literary arts, is behind this dramatic shift. How did VIDA change such major cultural institutions in such a short time?
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A Writing Prompt to Help You Get to Your Personal Brand

Posted By on February 24, 2014

In this week’s video, Cynthia Hartwig, Creative Director and Co-Founder of Two Pens, talks about her favorite writing prompt designed to help business people develop an authentic and personal brand. The trick is to figure out what you are most passionate about–whether you’re working for someone else or building your own company. If you can identify what you care deeply about and create a brand around that passion, you will be able to find a following of like-minded people.
Personal Brand Writing Prompt:  The Real Thing about Me and My Brand...
In Two Pens classes, we use this writing prompt to help business people figure out an authentic and personal brand. We only write for three minutes but you’ll need to write more if you want to get to the heart.
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Tone Down the Megaphone: A Few Product Launch Tips

Posted By on February 18, 2014

In your product launch announcement, turn down the volume when you cheer for the team and turn it up for the other side--the customer!  Photo copyright Cynthia Hartwig 2014.

In your product launch announcement, turn down the volume when you cheer for the team and turn it up for the other side–the customer! Photo copyright Cynthia Hartwig 2014.

I, too, have the compressed-disc badge of honor earned from working 12 hours a day in a cubicle to meet one launch deadline after another. So of course I liked it when a VP called out my team’s good work when the company rolled out a product. Back-slapping, though, is a snooze. Instead of bragging, because it makes you look good, boast about what’s in it for your customers.

A customer-focused announcement about your product launch will earn their interest and so get the product rolling in the marketplace.
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